It all started in the UK in about 1997. The new breed of service agents, instead of responding to customers who are tendering thanks for a service provided with something along the lines of "It's a pleasure" started saying "No problem". This is the ultimate example of the change in society for the "me" generation. What "No problem" is actually saying is that I, the recipient of the service, should be grateful that the provider of the service has been gracious enough to help me, rather than that the provider of the service should be grateful to me. It is an appalling statement of egotism on the part of the service provider and any customer service trainer worth their salt should ban its use... One other thing, my invariable experience is that as soon as a customer service provider says "No problem", a problem arises. It's pernicious and should be banned!

submitted by Gerald Oliver

TrackBack ping me at:

http://www.wordpirates.com/index.cgi.trackback