call volume (due to an unusual...)
Call volume means what it says. The problem is the usage: "Due to unusually heavy call volume your wait time will be X" (where X is some longer time than anyone should stand) Really means: We're too cheap to staff our call center with the number of people we need to do business effectively. After all, we have known long enough that we could record this spiffy message on our automated call distribution system.

submitted by Bob Stratton

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