This word is currently too often used as a euphemism for "There is no way you can get in touch with us, and you're a dolt for trying." When companies erase all phone numbers from their websites and only let you submit a plaintive query through an HTML form, and then e-mail you back saying that they can't help you and that you should check the user group chatrooms on the web, THAT, nowadays, is customer service.
submitted by Matt O
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